Today, they did an end of year balance and as a result I have had a refund of slightly over £200, which, of course, is nice
![Laughing :lol:](https://www.75ztcommunity.co.uk/images/smilies/icon_lol.gif)
However, they then tell me that they have increased my monthly direct debit by £15 per month "Otherwise I wouldn't have covered the cost of my energy at next year's end of year balance.
How does that work then?