3 months ago the insurance for one of our dogs was due for renewal. The renewal notice clearly stated that the cover for Public Liabilty was Ã‚Â£0. It should have been Ã‚Â£1,000,000. Other half phoned them and they said to the effect 'Don't worry we know it should be Ã‚Â£1,000,000 and you are covered but all the pet insurance policies are going out wrong - it's a problem we've had since NOVEMBER!!!!!!'.
Quite correctly Mrs Tourefogey insisted that she wanted it in writing. This was promised, not received, promised again and again, and not received. Eventually however we did receive the written confirmation we wanted and we were assurred that steps were being taken to correct the problem internally.
Now, 3 months later we have received from Tesco's the renewal for our other dog and guess what? It says the Liability Cover is Ã‚Â£0.!!!!! So here we are 3 months later and still Tesco have failed to correct a simple problem. The supervisor she spoke to said, 'we are aware of the problem but it only affects policies for Male dogs and Female Dogs...' WHAT OTHER SORT OF DOGS ARE THERE FOR CHRIST SAKE??
How many times will we need to phone for a letter of confirmation this time I wonder?