I ordered an item from Apple. One of their third party items, shipped by said third party.
Order placed 14.9.2015
Delivery scheduled for 21.9.2015 through Synchreon Mail, AKA UK Mail (no signature required). 7 days.
Checked Synchreon Mail tracking 21.9.2015 (Marked as Delivered).
Delivery had not appeared.
Called Apple to complain. Told an investigation would ensue and, a replacement would be sent, within 8 days.
Called Synchreon to advise non delivery. "Delivery failed, where is my item? "Collected by Royal Mail 21.9.2015". "When can I expect delivery?" "Wouldn't know mate, ask Royal Mail." (Helpful !)
No problem for me, Apple arranging replacement.
22.9.2015 Original delivery arrived first thing by Royal Mail Letter post (No sig. required.)
Phoned Apple to cancel replacement. "No problem sir, thank you for telling us, replacement will be cancelled"
23.9.2015 Replacement arrived 8.30 am by carrier. Signed for. (Refused parcel, return to sender). I could have kept it, no one the wiser but, being an honest customer etc.
Question? Why was it not sent Royal Mail in the first instance, cheap and would have been next day delivery 15/16.9.2015?
Makes you wonder why/how Synchreon Mail exists? Obvious answer, because they can.
So, initially my item was marked free delivery. Some hopes, included in the free delivery price. Parcel delivery by Synchreon + Royal Mail first class + replacement via DPD + return replacement. If only the sender had an ounce of sense? Keeps people in work I suppose, in this instance at mine and Apple and third party expense.