I've just had a call on my mobile from them, right in the middle of our dinner.
Do they tell you what they want? Do they heck as like. So after the obligatory "Hi Paul. Can I call you Paul, How are you today, I just need to get your life history under the excuse of security checks" we eventually got down to business.
Of course, the credit card administrator calling me, at 18:45, my immediate thought was that my card had been cloned etc. etc.
So, here we go:-
"I need to talk to you about your credit card Paul." (The tone reminded me of the scoldings I used to get from my Mother when I was a nipper.)
"Don't call me Paul. I don't know you."
"OK Paul, I need to inform you that..." several seconds passed "... your credit card payments are up to date, you are not in arrears, you are not over your limit."
"Please make sure your next payment is made by the due date or you will incur additional charges"
"Have you got my account details in front of you?"
At this point the land line phone rang so SWMBO took the call, indicating that it was for me. She asked the caller to hold.
"Yes Paul, I have your account details on my screen"
"Don't call me Paul."
"OK Paul. What is the reason for your call today?"
At this point I made my displeasure known as we established who had called whom.
"OK Paul, what can I help you with today?"
"You can start off by telling my why you called me"
"I believe I have already given you that information Paul."
At that point I cancelled the call.
I took the land line from SWMBO, who was giggling like a school girl and as she passed me the phone she said "You're not going to like this"
I took the phone and said:- " Hi, who am I speaking to?"
"Hi Paul. Can I call you Paul? How are you today? I just need to..."
Different voice, same script. The call was terminated with, as they say, extreme prejudice.
I wonder if they are having a cannabis party at the call centre, wherever it is located in India.
Dinner, what remained of it, was cold
You know what the worst, the very worst of this is?
There's no point in complaining because I'll get absolutely nowhere, other than to be annoyed by some clown who insists on using my first name, uttering meaningless and superficial platitudes, and doing absolutely nothing to address my concerns.
I've heard about these sorts of calls from colleagues at work but this is the first time I've been the subject of such inanity.
Thank you, dear readers, for allowing me to take the steam out of this rant