I was expecting a package of engineering models from British Airways at work today, delivered by City Link.
Nothing had turned up by mid afternoon and checking their web-site saw that an attempt had been made to deliver but the premises were unoccupied.
I phoned their customer service desk only to be confronted by a somewhat snotty lady who informed me that their drivers had better things to do than wait around until somebody turned up.
"I'll re-arrange for tomorrow she said... IF you can make sure that somebody will be in" The emphasis on the word 'IF' was the trigger
I explained that there would have been 'somebody in' today, at which point she made a comment "Well the driver said there was nobody there"
I then asked her to read the address which she did, saying "that means nothing to me"
I explained that DCAE stands for Defence College of Aeronautical engineering.
I further explained that it was the biggest military base in the Midlands and one of the biggest in the UK, having some 5000 plus personnel, both military and civilian and that we were open 24 hours a day, seven days a week, and that being a military establishment there is a squad of armed guards manning all entrances, again, 24/7 and that they tend to be fairly high profile... (Well, you would tend to notice a couple of chaps pointing guns at you, now wouldn't you )
After a moment I said "... guess your driver must have arrived at the time when all 5000 of us were away at tea-break then".
Sarcastic I know but, had the driver done what he was supposed to be doing he would have seen this huge great conglomerate of buildings and realised that 'premises unoccupied' was probably not a good excuse.
Am I the only one that meets with such crass stupidity on an almost daily basis or is it so common now that most can't be bothered to remark upon it?