A guarantee is as good as... by raistlin


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raistlin
... the length of time the contractor remains in business.

16 years ago, when we bought this house, it had some rising damp and it was a condition of the mortgage that we had it fixed. The contractor we chose was very good, very efficient and presented us with a Guarantee for 30 years, product and labour included.

Over the last couple of years we've seen increasing evidence of damp around the house. Fair to say, in more places than the original contractor's work covered but I thought we'd give them the chance to honour their guarantee and pick up business in terms of correcting the newer problems.

Except that the contractor has gone out of business, some four years ago, I'm reliably informed, and was a member of a now defunct guarantee scheme and not a member of the Property Care Association which is the underpinning trade association of choice at the moment.

A great pity that, because we had an independent survey done today and the surveyor confirmed that the estimate given to us by another contractor (who is still in business ;)), of between £2200 and £2500 was perfectly reasonable for the work required :(

A cast iron guarantee then... but nobody to honour it.

Caveat emptor, as they say in Wolverhampton :lol:
Paul

Cogito ergo sum... maybe?

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Posted 13 May 2013, 18:10 #1 

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Bermudan 75
Hi Paul,

Check the guarantee, if the chemical injection has failed you might be able to 'claim' via the chemical manufacturer.

Cheers

Mike
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Posted 13 May 2013, 18:44 #2 

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raistlin
Already checked Mike. Not a chance :(
Paul

Cogito ergo sum... maybe?

Click the image to go to Nano-Meet Website
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Posted 13 May 2013, 19:50 #3 


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