Last minute turned the wheel to the left and I was on the M23. Couple of minutes later a bang and a split windscreen.
Now normally perhaps not an urgent problem but late tomorrow evening off to France (nice booking on the 01:23 Shuttle from Folkestone.
No problem, phoned my insurance company windscreen helpline which turned out to be Autoglass. Gave my details - their system showed that I did not have windscreen insurance - my policy document says so.
Explained my travel arrangements but not much hope of getting it done quickly - but get your local depot to phone.
Phoned the broker to query insurance status - covered for windscreen. Put back through to Autoglass who advised that sometimes the actual insrance company actually phoning can move things on.
When they eventually phoned it was a case of taking booking for Friday (this was Wednesday, shuttle 01:23 Friday). Got the number of the depot off o them for the one near where I work. They are taking bookings for next Wednesday / Thursday!!!!!!!!!!
Phone the actual insurance company. They gave me two other companies that they deal with (big warning that if you do not use their approved company they will only pay Ã‚Â£100). Queried if I would have to pay more than the excess - no.
Phoned one 'national' company could not tell me whether they could do the job 'the system is being upgraded'. Phoned the other one - the depot is closed will get them to call you at 08:30 Thursday!!!!!
So to Yellow pages and a local company that do deal with my insurance company. 'Haven't got the glass in stock so need to order it so would not have it until tomorrow afternoon'.
Put the phone down and then rung back - if you do not get the glass until tomorrow afternoon could you still fix it before 23:30? The reply was yes so just hoping it all works out.
So much for 24 hour service etc.
So bear in mind, if your windscreen goes you may have to wait a week to have it replaced by a large national 24 hour company.
"Don't think of them as problems, think of them as opportunities."
"OK, I think I've hit an insurmountable opportunity!"