I was in the local Post Office today and posted a small parcel which I'd pre-paid yesterday using RM's own website.
The counter clerk told me I'd have to pay the "extra" as the price I paid yesterday was at the "old rate"
I pointed out that I wasn't able to post the item yesterday as she and her colleagues were on holiday and that the printed label made it clear that it would have to be posted by the end of today.
There was little or no resistance from the clerk and she mentioned that their manager had told them to try and gain extra income in just such a situation as I found myself in.
Further, she handed me a leaflet explaining the new pricing structures... and said that if I could understand it, could I return and explain it to her as she hadn't a clue
I wonder at the lack of business acumen in the Post Office hierarchy. They lose money because their prices are so high that business customers and the more switched on of their private customers turn to couriers. SO, instead of fighting back, they just hike the prices for those unable to take advantage of the competitive prices offered by courier services.