The first time was when I was heading for the Czech Republic and found that I didn't have the SatNav maps for that country and the second just now when a file on the Spanish maps suddenly got corrupted and would not find any Spanish towns. A quick email to Sean and he was back within 4, yes four, minutes with a download of the updated maps. It took me longer to install them on the memory card.
All now working correctly after a bit of a panic on my part.
What did we do before SatNav? I used to find my way around Europe and even Iron Curtain countries with very poor maps. I don't seem to be able to do it now though.
Anyway, I cannot speak highly enough of Sean and his after sales service. To give this service and support FOC even though it must be 5 years since I bought anything major from him deserves recognition.