Following on from the debacle with DPD in post 18, the retailer phoned me today and said that he was refunding the price of the item.
I was a little surprised as it was apparently signed for according to DPD.
The retailer told me that he demanded an investigation, starting off with seeing the actual signature which constitutes "proof" of delivery.
DPDs immediate response was to arrange for him to claim the full costs, rather than produce the required documentation.
That's how much they trust their "proof of delivery" then. Either that, or refunding Ã‚Â£180 plus shipping charges was the simplest way out of the situation.
Don't suppose it has anything to do with the fact that there was no DPD delivery at the college post room that day and there was no record of any DPD vehicle being permitted access.
I would love to have confronted the driver with the so called proof