Because of the data protection act, I have just been told, I cannot cancel a hospital appointment on my wife's behalf unless I have her password. What bleedin' password would that be then? The very reason I made the call is because she is not able to do it herself.
There was a time, not long ago, when one could call the local hospital department and speak to someone who had a clue what it's all about. Now I get to some centralised call centre who give me nothing but obstruction, and all in the name of 'data protection'.
Quoting the many reference numbers on the appointment letter was not acceptable. I wonder what these multi digit numbers are for then?
I guess that she will just have to default on the appointment 'cos there's no way she can keep it nor am I going to trouble her for her 'password'.
I am glad I'm on the downhill run.