When I took out the insurance I was living in Surrey and when I moved to Lincs got a nice refund as a lower risk area.
I had used one of the comparison sites last year to get my insurance and they sent me an email quoting Ã‚Â£307 based on info I gave last year, i.e. living in Surrey.
I went on a couple of comparison sites and put in the new car details and also that I was retired. Quote Ã‚Â£369 for M&S.
I then phoned my insurers, told them that I had sold the car* that the insurance was on a couple of days before I retired, the details of the new car and that I had retired. The new quote Ã‚Â£500 +. I then told them that the comparison sites had quoted Ã‚Â£369 with M&S.
'Ah, normally via the comparison sites there is an introductory discount, just a minute'. 'Yes we can do it for that with this new reference number'.
I insured via M&S but went via one of the comparison sites directly.
So customer loyalty = customer rip off.
* when I told them that I had sold the car they said that they would cancel the policy. In addition, I told them not to renew it as they would otherwise automatically. A few days later I received another certificate of insurance and a statement showing the cost had reduced by 8p. I phoned about this and as told that the policy had not been cancelled but had been set to not renew automatically - it was then cancelled.
"Don't think of them as problems, think of them as opportunities."
"OK, I think I've hit an insurmountable opportunity!"