Dave wrote:On the flip side, I have had a letter this week reminding me of a Halifax account I thought I'd closed ages ago, and turns out I've got.... 4p! (would have been 5p but for some reason it was taxed!)
Ah Halifax..... I'm not surprised in the least!!
I used to do third party admin work on behalf of Halifax, contacting people who had money sat dormant that they had forgotten about (actually it was usually due to some admin error, or letters being ignored or suchlike), but it was usually for several thousand pounds. Halifax's computer systems didn't always work together very well, and sometimes the management there would not be too helpful either
For example I found that some of the standard template letters we were sending were erroneous or simply very poorly written - but Halifax/Lloyds wouldn't change them due to the costs of the bureaucracy involved in 'signing off' new letters, rather than the cost of actually changing them (nil!). With my manager's help we did manage to sneak some improvements under Halifax's radar though!
And then there was one case where we had information that the account holder had died, but not much else to go on, so we needed to get a copy of the death certificate to find the next of kin to take things further. Problem was, getting the death cert would cost about Ã‚Â£10, so we had to ask the managers at Halifax. They refused. So Halifax now have Ã‚Â£10,000 sat in an account, doing nothing, when it should be passed to the rightful heir. I was furious about this.
I think the lowest one I dealt with was about Ã‚Â£20 or so, but 4p.... but as I say I'm not surprised.