Quite why his retort to me had not been, "I won't be a moment, sorry to keep you waiting" I fail to understand.
Needless to say Halfords have now lost yet another long standing customer. No point in making a complaint, from what I can gather on the web, their shops are manned by incompetent morons, I presume all of their staff, including customer services are of a similar type, any of a reasonable calibre will only stay a few days and then move on.
BTW, just bought the requisite item from Amazon. Ã‚Â£3.00 cheaper than the 20% off price from Halfords and free delivery.