Idly wondering, I pressed the recently installed SmartNav button and immediately, a voice said "How can I help you Paul"
I said, "I've just found myself in a traffic jam and I was wondering..."
Before I had a chance to say any more she said "You're on the M54 between junctions 2 and 3, heading Eastbound Paul. The cause of the delay is a large HGV which has broken down on the hard shoulder and the Highways Agency have coned off the inside lane for safety.
From where you are, you should clear the obstruction in 6 to 8 minutes. If the delay will cause you problems is there anybody you'd like me to phone to make them aware?"
I was gobsmacked
Now that's what I call service