I returned a hard drive to Seagate under warranty a month ago. I had to pay for the courier. I heard nothing from them and their website tracker showed the drive hadn't arrived... it still shows the same thing.
I had to contact them and they came up with the stock answer that the drive hadn't been received leaving the onus on me to prove that it had been received and signed for.
Once I'd provided them with proof they suddenly found it but still haven't sent me a replacement.
I've just received an e-mail asking me to tell them HOW WELL THEY DID.
To put things into context, the last time I had a failed drive under warranty was a Western Digital device, which resulted in a replacement being on my doorstep within 24 hours.
Somebody at Seagate thinks they are a comedian. I bet they don't get back to me regarding the questionnaire I duly completed though.