It's always handy to know how a company handles claims and how the customer service is.
For the record I'm insured with Hastings direct. I'd not be was it not for the renewal quote being the cheapest I could find. Last year my experience with the company was dreadful. Getting them to post me the correct policy document and acknowledge that I had the NCB that I was due was very hard.
Last night at around 18:00 this was done to my car.
A PDA, windscreen mount and charger was stolen. Not the end of the world.
I contacted my insurance company at 19:30 and they at first told me it would be saturday before they could send someone to fix the screen. Not liking the prospect of a week without a secure car I asked about trying my work address as I work 30 miles away.
The date for this would now be 13 December.
Neither was acceptable to me and I was told to contact the non claims line today to find an alternative.
Today at 09:30 I contacted my insurance company. I explained the situation and they agreed that it was not acceptable but that was all their company could offer.
I asked abotu using an alternative company and they said that Autoglass was the best and if they could not get me an appointment then they doubted anyone else could.
I contacted Autoglass direct @ 10:00 and they said they could come out today at 02:00 after getting a new screen from north london. As the insurer has an account with them I could deal with them directly and pay my excess to them for the work.
I paid the excess and sure enough the van pulled up at 14:30 to fit it.
At 16:00 the fitter finished and everythign is ok with the world once again.
I'm sure most people would accept what the insurer says but as I work for a large insurance company I know they have standard scripts to follow but there is always room to move if pushed.
If you are ever in the situation where an insurance company is not telling you what you want to hear then don't accept what they say. Challenge them and if necessary find way around them.
So a few phone calls. A Ã‚Â£60 excess and a day working from home (Ã‚Â£10 saved in fuel) and I got the screen fixed today.
Much better than the week the insurance company first expected me to wait.
Continuing to support the 75 community wherever they may be