Ordered a new set of locking wheel nuts for Ã‚Â£18.50 + VAT on 27th Feb. A week later I had received nothing nor had any emails explaining any problem, so I chased them...
This is the reply I got:
Sorry for the delay,
The kit you required was not in stock. We have now ordered this in for you which is now on my desk. But the price has now increased to Ã‚Â£23.38+vat.
Please let me know if this is ok with you. If this is ok I will require you to place the order again or please give me a call. I will ensure the part goes out when the order is placed.
I have responded to them:
With all due respect I ordered this part in good faith at the price of Ã‚Â£18.50 +VAT and postage. I received no notification that the item was not in stock at the time and have had to chase this order to establish what has happened to it. To cap it all you now tell me that in the space of a week you have increased the price by 20+%?
I would appreciate it if you would fulfill my order at the price stated when the contract was entered into; as I have no intention of re-ordering at the higher price.
To which I got this:
I can only apologise for the delay on coming back to you reference the part not in stock. There seems to have been Ã¢â‚¬Ëœcrossed wiresÃ¢â‚¬â„¢ here in the office.
With respect to the price increase, there is no contract as such when ordering the part and there is no indication on whether a part is in stock or not. Thus meaning, if the part is not in stock the price is subject to change upon re-ordering. IÃ¢â‚¬â„¢m sure you can understand that if the part is not in stock, we have no control over what the price will be when we ourselves come to order the part in again.
It would appear that they are covered by their terms and conditions as regards price increases......nevertheless, disappointing behaviour from a dealer...