I paid extra for next day delivery ( total cost Ã‚Â£67.98.) and it arrived at 2pm today.
The mains charger input port was recessed inside the plastic body rendering the device useless.
I contacted 'Customer Support'. The item will be collected tomorrow and a replacement sent next week, once the faulty item has been examined, as
'it may be a damage in transit matter' ...
Amazed at the lack of empathy for my position, I asked to be referred to a superior. I was advised 'there's no point - as the answer would be the same'.
When I requested Halford's head office switchboard number, I was told ' We are head office'.
OK can I have your outside number - other than 'Customer Services' she declined to provide it.
Unbelievable complacency from a public company ...
I've requested a full refund, and now can't use the car until I can get an alternative delivered.
Halfords - no thank you never again.